Frequently Asked Questions
Find answers to common questions about Playda
How do I book a padel court?
Download the Playda app, browse available venues, select your preferred date and time, and complete the booking with secure payment.
What payment methods do you accept?
We support secure card payments (processed via Stripe). Apple Pay and Google Pay may be available depending on your device and region. Some venues may also support cash payments.
Why is Apple Pay / Google Pay not available on my device?
Availability depends on your device and setup. On iPhone, Apple Pay may be unavailable if you haven't added a card in Wallet or it's restricted by your region. On Android, Google Pay may be unavailable if it isn't set up or isn't supported on your device. If unavailable, you can still pay using a card.
Can I cancel my booking?
Yes, you can cancel bookings from your booking history in the app. Cancellation policies vary by venue, so please check the specific venue's policy before booking.
When will I receive my refund?
Refund timing depends on the payment method and bank processing times (typically 5–7 business days).
How do I get automatic discounts?
When you book multiple consecutive time slots, discounts are automatically applied at checkout. The more slots you book, the more you save!
Do I need to create an account?
You can browse venues without an account, but you'll need to sign up with your phone number to make a booking.
How do I save my payment card?
During checkout, simply check the "Save this card for future payments" option. Your card will be securely saved for faster future bookings.
What is my default MPIN and how do I change it?
If you haven't set up your MPIN yet, your default MPIN is 0000. For your security, we strongly recommend changing it. You can update your MPIN anytime from Profile → Security Settings → Change MPIN.
How do I create or join a match?
Go to Matches in the Playda app and create a match, or browse public matches and request to join. You can also invite players from Find Players.
How do match invitations work?
When you invite a player to a match, they can accept or decline from their notifications. If a match is public and open join is enabled, eligible players may be able to request to join.
How does player rating work?
Playda uses an ELO-style rating system. New players start with a default rating. Your rating increases when you win and decreases when you lose. Ratings are updated after a match score is approved by all players.
Is my payment information secure?
Yes. Payments are processed securely through Stripe. We do not store full card details.
Why do you ask for location permission?
Location helps show nearby venues and nearby players when you use location-based features. You can disable location anytime in your device settings.
How do I delete my account?
Go to Profile in the Playda app and tap "Delete Account". This action is permanent. Your personal profile and login credentials will be removed. Certain records may be retained in anonymized form for legal/accounting purposes.
What data will be retained after account deletion?
We aim to remove or anonymize personal profile data where possible. We may retain certain anonymized booking/payment and match records for legal, tax, accounting, fraud prevention, or dispute resolution purposes.
What if I have issues with my booking?
Contact us at playda.support@snkltech.com and we'll help resolve any issues within 24 hours.
Are you a venue owner?
If you own a padel venue and want to join Playda, please visit our Owner Portal at manager.playda.snkltech.com or contact us for partnership opportunities.