Cancellation & Refund Policy

At Playda, we want to ensure a fair experience for both players and venues. This policy outlines how court cancellations and refunds are handled.

1. Cancellations

Cancellations must be made directly through the Playda app. To cancel a booking:

• Go to the Bookings tab in your app.
• Select the booking you wish to cancel.
• Tap Cancel Booking and follow the prompts.

2. Refund Eligibility

• Refund eligibility depends on the specific venue's cancellation policy and timing.
• Each venue defines its own cancellation window (e.g., 24 or 48 hours prior to the slot).
• Cancellations made within the venue's permitted window will qualify for a refund.
• Late cancellations (outside the venue's permitted window) and no-shows are typically not eligible for refunds.

3. Refund Processing

• Payments are processed securely through Stripe.
• Once approved, refunds are credited back to the original payment method used.
• Refund processing times depend on your bank or card issuer (typically 5 to 7 business days).

4. Support & Disputes

For any billing disputes or booking issues, please email our support team at playda.support@snkltech.com with your registered phone number, booking ID, and venue details.